Path one
Already getting enquiries?
Let us help you handle them. We can focus on answering calls, managing bookings and giving your team more time for the work that matters.
- Focused review
- Your AI Receptionist
AI receptionists for local businesses
Your next customer is calling.Make sure someone answers.
AIKnova builds AI receptionists that answer calls, handle everyday questions and book appointments, so you can focus on the work your customers count on.
Built around your business, your customers and the way you work.
Harbourside Physio
Incoming call · 7:42 pm, after hours
- Call answered
- Question answered
- Availability checked
- Booking confirmed
CallerCan I book a physio appointment this week? It’s for my lower back.
GraceYes, we can help with that. There are appointments on Thursday. Would morning or afternoon suit you better?
Checking Thursday afternoon2:30 pm is available
Initial assessment · Thursday, 2:30 pm
Booking confirmed · Confirmation sent to the caller
You cannot give every customer your attention at the same time.
You are serving a customer. The phone rings. Someone needs a price, someone wants an appointment and someone else is calling after closing. Each enquiry needs attention, but there is only so much of you to go around.
Give customers a helpful first response while you stay focused on the person in front of you.
11:20 amTwo customers in, one on the phone
When you are busy
Help new callers while your team looks after the customers already there.
8:05 pmDoors locked, phone still ringing
When you are closed
Give callers a clear next step outside your opening hours.
All day“Do you have parking?”
When questions repeat
Answer approved everyday questions without another interruption.
Sample calls
From the first hello to the right next step.
Each receptionist follows the business’s own process. Straightforward appointments are booked on the call. Enquiries that need an assessment are prepared for the right person to call back.
AI Receptionist Demo
Willow Salon · Sophie, AI receptionist
SophieHi, thanks for calling Willow Salon. This is Sophie. How can I help?
CallerHi, I’d like to book a haircut, please.
SophieLovely. Is that a cut and finish, or would you like colour as well?
CallerJust a cut and finish.
SophiePerfect. Do you have a day or time in mind?
CallerFriday afternoon, if you have anything.
- Checking Friday afternoon
SophieI have Friday at 1:30 pm or 3 pm. Would either of those suit you?
Caller3 pm would be great.
SophieGreat. Can I take your name, please?
CallerIt’s Amira Khan.
SophieThanks, Amira. What’s the best mobile number for your confirmation?
Caller07700 900123.
SophieThank you. So that’s a cut and finish on Friday at 3 pm. Is that right?
CallerYes, that’s right.
SophieYou’re all booked, Amira. Your cut and finish is on Friday at 3 pm. We look forward to seeing you!
What happens next
Appointment confirmed
Cut and finish
- When
- Friday, 3:00 pm
- Client
- Amira Khan
- Mobile
- 07700 900123
- Where
- Willow Salon
Booking summary for the salon
- New booking: cut and finish, Friday at 3 pm.
- Client: Amira Khan, 07700 900123.
- No colour requested. Confirmation sent to the caller’s mobile.
A scripted text example with fictional businesses, receptionists and callers. Names, numbers and times are illustrative. It is not a live call and has no audio. What a real receptionist can do depends on the agreed setup and the tools it is connected to.
Our approach
First, we understand your business.Then we build what helps.
A great receptionist starts with understanding how your customers find you, what they need and how you take bookings. We look at the whole journey, keep what is working and identify where support would make a difference.
What we look at in your business review
- 1How people find youSearch, maps, word of mouth
- 2Your websiteIs it clear what you offer?
- 3How enquiries arriveCalls, forms and messages
- 4How bookings workDiary, tools and rules
- 5Where your team needs supportBusy times, after hours
Path two
Need more customers finding and choosing you?
We will identify the gaps in your visibility, website or booking journey, then recommend the right improvements as we build toward your AI Receptionist.
- Business review
- Agreed improvements
- Your AI Receptionist
You get a clear recommendation, a sensible order of work and a setup built around your needs.
Book a Business ReviewThe AI Receptionist
A receptionist built around the way you work.
Your receptionist follows the information, rules and handover steps you agree with us. Here is what it can take care of.
- Greeting
- “Hi, thanks for calling. This is Sophie. How can I help?”
- Approved answers
- Services, opening hours, parking, policies
- Bookings
- Your services, your availability, your rules
- Handover
- Transfer, take a message or arrange a callback
When it answers
- Busy periods
- Overflow calls
- After hours
- 01
A helpful first response
Welcome callers with a clear, friendly introduction and guide them toward the right next step.
- 02
Answers based on your business
Handle everyday questions using the services, opening hours, policies and information you approve.
- 03
Bookings that follow your rules
Use your agreed services, availability and booking process to help customers make appointments.
- 04
A clear route to your team
Pass on requests that need a person, with useful context so the conversation can continue.
- 05
Support when you need it
Configure reception around busy periods, overflow calls or after-hours enquiries.
- 06
Useful information after the call
Give your team a clear summary of the enquiry and any next steps.
Booking, call transfer and notification options depend on your agreed setup and on the phone and booking tools you use. We confirm what is compatible during your review, before anything is built.
Prefer not to call? Visitors to your website can also be guided toward a booking, when a website assistant is part of your setup.
Optional business support
Make the whole journey easier.
Sometimes the biggest opportunity starts before the phone rings. When your business needs extra support, we can help more people find you, understand your services and take the next step.
Converting visitors
A website that makes booking easier
Help visitors understand what you offer, find the information they need and book without unnecessary steps.
Attracting customers
Help getting found
Strengthen local visibility and relevant marketing so more suitable customers can discover your business.
Converting visitors
Helpful answers on your website
Give visitors an AI assistant that answers approved questions and guides them toward the right service or booking.
Keeping customers
Thoughtful follow-up
Support the agreed customer journey with relevant follow-up and appointment reminders.
A good website helps visitors choose you, but it does not bring visitors on its own. A receptionist handles demand; it does not create it. That is why we look at both before we recommend anything.
Each addition has a clear purpose. We recommend the support that fits your business and build on what already works.
How it works
Clear steps. A setup that fits.
- 1
Understand
We review your enquiries, customer questions, booking process and existing tools.
- 2
Recommend
You receive a practical plan for your receptionist and any useful supporting work.
- 3
Build and test
We configure the agreed setup and test realistic customer situations with you.
- 4
Launch and refine
We review how it is working and make improvements within the agreed support scope.
What we believe
Your attention is one of the best things you give your customers.
We built AIKnova around a simple idea: technology should make it easier to care for the people who choose your business.
- A helpful first response.
- A smoother booking.
- Fewer interruptions during your working day.
Those are the improvements we focus on.
What is an AI Receptionist?
An AI Receptionist handles incoming calls using the business information and rules you approve. Depending on your setup, it can answer questions, collect useful details, help with bookings and pass requests to your team.
Do I need a new website or marketing first?
We start by looking at what already works. If you have enquiries coming in and need help handling them, we can focus on your receptionist. If people struggle to find you or book, we will explain the relevant improvements and why they may help.
Can it work with my current phone number and booking system?
We check your phone setup, booking tools and available connections during the review. We then explain the compatible options and any changes needed before the build begins.
What happens if someone needs to speak to a person?
We agree on clear handover rules. Depending on your setup and your team’s availability, the receptionist can transfer the call, collect a message or arrange the next appropriate step.
What if it does not know an answer?
The receptionist should make that clear and follow the agreed handover or message process. We build its knowledge around information you approve and test the questions your customers are likely to ask.
Can it help outside opening hours?
After-hours handling can be included in the agreed setup. We define which questions it can answer, which bookings it can make and how requests reach your team.
How much does it cost?
The scope depends on your call volume, booking needs, connections and support requirements. After reviewing your business, we provide a clear proposal covering the setup, ongoing costs and any recommended additions.
What happens during the business review?
We discuss how customers reach you, what your team handles and where things become difficult. From there, we identify whether a receptionist can help now and what, if anything, would strengthen the customer journey around it.
Give your next customer a warm welcome.Give yourself room to focus.
Let us look at how your business handles enquiries and bookings. Together, we can find the right starting point for your AI Receptionist.
Book a Business ReviewA conversation about your business, your customers and what would make your day easier.
Prefer email? Write to us at hi@aiknova.com or call (475) 327-5122.